Standard Delivery
Following credit card authorization and verification, you will receive your order within approximately 4-8 days (Monday through Friday). This time frame does not include weekends or holidays. Please note; our shipping warehouse is located in New York City. If your shipping address is within New York, you will generally receive your package within 2-3 days.
Rush Delivery
Orders placed before 2:00 PM EST will arrive within 2-3 days (excluding holidays and weekends) including pending credit card authorization
and verification.
Overnight Delivery
Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.
Extended Air Service (Alaska/Hawaii/Puerto Rico)
Following credit card authorization and verification, you will receive your order within approximately 2-3 days (Monday through Friday). This time frame does not include weekends or holidays.
Saturday Delivery
At this time Saturday delivery service is not available.
Shipping Restrictions
Currently, we only ship within the U.S. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Holiday Shipping Calendar
We recommend the following dates and shipping services to ensure that your package arrives in time for the holidays. Please note that our shipping guide suggests placing your order before 2 PM EST.
For Hanukkah Delivery
For packages to arrive before Wednesday December 1st (sundown) we recommend placing your order on or before the following dates:
November 19th – Standard Ground
November 22nd – Rush Air
November 24th – Overnight Next Day For Christmas Delivery
For packages to arrive before December 25th we recommend placing your order on or before the following dates:
December 17th – Standard Ground
December 19th – Rush Air
December 22nd – Overnight Next Day
Our warehouse will be closed on December 23rd, 24th and 25th. Orders placed during this time will begin shipping on Monday, December 28th. New Year’s Day Delivery- For packages to arrive before January 1st we recommend placing your order on or before the following dates: December 29th – Rush Air
December 30th – Overnight Next Day
Our warehouse will be closed December 31st and January 1st. Orders placed during this time will begin shipping on Monday, January 4th.
Sales Taxes
Applicable sales tax will be charged to all purchases being shipped to California, Colorado, Nevada, New York and Texas.
Size Charts
These charts are general size guidelines. Sizes refer to designed garment dimensions. Look for further sizing information in the "shop" page under ‘Size Chart’ If you are unsure what size to get or if you may be in-between sizes, we recommend you order the larger size.
Payment Options
We accept Visa, MasterCard, American Express and Discover/Novus. We are unable to process any orders with international billing or shipping addresses.
When You Are Charged
If you pay for your order with a credit card on the web site, we charge you for all items as soon as your order ships. You will not be charged for items that are "on order" until we ship them to you.
Order Confirmation
Once your order is placed you will receive a confirmation email to the email you specified during the check out process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1-6 hours of placing your order.
Tracking an Order:
Once your order has shipped, you will receive an email confirmation that will include your tracking number.
Returns:
Return Policy: We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund. Convoluted Construct accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 7 days of your order receipt. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. For more information, please contact our customer service department at Customerserivce@convocon.com
Terms of Service:
Welcome to the Convoluted Construct website (the “Site”). When you use this website you are automatically agreeing to follow and be bound by these Terms of Use; which may change at any time without notice.
Copyright All content on this Site, and the site itself, are protected by copyright laws, trademarks and/or intellectual property rights. All content is the property of Convoluted Construct Enterprises, Inc. or its subsidiaries or affiliates. Such content includes, but is not limited to, photographs, images, text, graphics, button icons, software, audio clips, video clips, designs, logos, trademarks, trade dress and all other content contained in this Site, as well as the software used to design and develop this Site. All rights are reserved, worldwide. You may electronically download or print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with ConvolutedConstruct.com. By downloading, copying and printing content for non-commercial use, you do not obtain any right, title or interest. Any other use of the Site is strictly prohibited without our prior written concent.
Trademarks The name and mark Convoluted Construct related marks depicted in the Site, whether registered or unregistered, are trademarks or service marks of Convoluted Construct Enterprises Inc. in the United States and of Convoluted Construct Enterprises in all other countries; worldwide. The trademarks and/or trade dress of Convoluted Construct Enterprise, Inc, or its subsidiaries or affiliates, may not be used without our expressed written concent.
Disclaimer of Liability
By your use of this Site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that Convoluted Construct shall not be liable for any damages of any kind related to your use of this site. We make no representations or warranties of any kind, express or implied, with respect to this Site, its content, and the information and services available on or through it, are provided “as is” with any and all faults. Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information; this applies even if we are notified in advance of the potential for any such damages.
Colors We have made every effort to display as accurately as possible the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor’s display of any color will be accurate.
Errors and Inaccuracies
We strive to provide complete, accurate and up-to-date information on our Site. Unfortunately, we are not able to ensure that the Site is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, omissions or inaccuracies. This includes making corrections after an order has been submitted — and to change or update information at any time without prior notice.
No Confidentiality
Except for information necessary to place an order, any comments, suggestions, ideas or other submissions sent to us will be deemed non-confidential, and shall be the property of Convoluted Construct, including worldwide rights in all intellectual properties.
Privacy Policy
We are committed to your privacy. We only collect information in an effort to improve your shopping experience and that allows us to communicate with you about our products, services, contests and promotions.
Convoluted Construct does not sell or rent your personal information to third parties. We only share specific information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. For example, we only provide pertinent shipping address information to our shipping partner Fedex, so that they may deliver your order.
Information we collect when you order
We collect your personal information that allows us to complete your transaction, send you e-mails to confirm your order’s status and to contact you if we have questions regarding your purchase.
FAQ:
I’m having problems placing an order. What can I do? We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service. One of our customer service agents will be happy to provide assistance. To contact customer service, please email customerservice@convocon.com
How can I make sure my order went through? Once you successfully place an order, you will view a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed.
A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order.
What forms of payment can I use? We accept Visa, MasterCard, American Express and Discover/Novus. We are unable to process any orders with international billing or shipping addresses.
Is there sales tax applied on my order? We apply sales tax to all orders shipping to addresses within California, New York and Nevada.
How do I determine the shipping charges on my order? To view our shipping and delivery information, click here. (goes to shipping page)
How will I know that my order has shipped? As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact customer service, click here. (goes to shipping page)
How long does delivery take to reach my home? The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services, click here. (goes to shipping page)
Will I get a receipt when I order? Yes. As soon as your order is placed, you will view a receipt page with your order confirmation number. You will have the option to print this page. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order.
CUSTOMER SERVICE
Ordering Information:
Shipping Fees & Delivery Services
Standard Delivery
Following credit card authorization and verification, you will receive your order within approximately 4-8 days (Monday through Friday). This time frame does not include weekends or holidays. Please note; our shipping warehouse is located in New York City. If your shipping address is within New York, you will generally receive your package within 2-3 days.
Rush Delivery
Orders placed before 2:00 PM EST will arrive within 2-3 days (excluding holidays and weekends) including pending credit card authorization
and verification.
Overnight Delivery
Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.
Extended Air Service (Alaska/Hawaii/Puerto Rico)
Following credit card authorization and verification, you will receive your order within approximately 2-3 days (Monday through Friday). This time frame does not include weekends or holidays.
Saturday Delivery
At this time Saturday delivery service is not available.
Shipping Restrictions
Currently, we only ship within the U.S. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Holiday Shipping Calendar
We recommend the following dates and shipping services to ensure that your package arrives in time for the holidays. Please note that our shipping guide suggests placing your order before 2 PM EST.
For Hanukkah Delivery
For packages to arrive before Wednesday December 1st (sundown) we recommend placing your order on or before the following dates:
November 19th – Standard Ground
November 22nd – Rush Air
November 24th – Overnight Next Day For Christmas Delivery
For packages to arrive before December 25th we recommend placing your order on or before the following dates:
December 17th – Standard Ground
December 19th – Rush Air
December 22nd – Overnight Next Day
Our warehouse will be closed on December 23rd, 24th and 25th. Orders placed during this time will begin shipping on Monday, December 28th. New Year’s Day Delivery- For packages to arrive before January 1st we recommend placing your order on or before the following dates: December 29th – Rush Air
December 30th – Overnight Next Day
Our warehouse will be closed December 31st and January 1st. Orders placed during this time will begin shipping on Monday, January 4th.
Sales Taxes
Applicable sales tax will be charged to all purchases being shipped to California, Colorado, Nevada, New York and Texas.
Size Charts
These charts are general size guidelines. Sizes refer to designed garment dimensions. Look for further sizing information in the "shop" page under ‘Size Chart’ If you are unsure what size to get or if you may be in-between sizes, we recommend you order the larger size.
Payment Options
We accept Visa, MasterCard, American Express and Discover/Novus. We are unable to process any orders with international billing or shipping addresses.
When You Are Charged
If you pay for your order with a credit card on the web site, we charge you for all items as soon as your order ships. You will not be charged for items that are "on order" until we ship them to you.
Order Confirmation
Once your order is placed you will receive a confirmation email to the email you specified during the check out process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1-6 hours of placing your order.
Tracking an Order:
Once your order has shipped, you will receive an email confirmation that will include your tracking number.
Returns:
Return Policy:
We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund. Convoluted Construct accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 7 days of your order receipt. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. For more information, please contact our customer service department at Customerserivce@convocon.com
Terms of Service:
Welcome to the Convoluted Construct website (the “Site”). When you use this website you are automatically agreeing to follow and be bound by these Terms of Use; which may change at any time without notice.
Copyright
All content on this Site, and the site itself, are protected by copyright laws, trademarks and/or intellectual property rights. All content is the property of Convoluted Construct Enterprises, Inc. or its subsidiaries or affiliates. Such content includes, but is not limited to, photographs, images, text, graphics, button icons, software, audio clips, video clips, designs, logos, trademarks, trade dress and all other content contained in this Site, as well as the software used to design and develop this Site. All rights are reserved, worldwide. You may electronically download or print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with ConvolutedConstruct.com. By downloading, copying and printing content for non-commercial use, you do not obtain any right, title or interest. Any other use of the Site is strictly prohibited without our prior written concent.
Trademarks
The name and mark Convoluted Construct related marks depicted in the Site, whether registered or unregistered, are trademarks or service marks of Convoluted Construct Enterprises Inc. in the United States and of Convoluted Construct Enterprises in all other countries; worldwide. The trademarks and/or trade dress of Convoluted Construct Enterprise, Inc, or its subsidiaries or affiliates, may not be used without our expressed written concent.
Disclaimer of Liability
By your use of this Site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that Convoluted Construct shall not be liable for any damages of any kind related to your use of this site. We make no representations or warranties of any kind, express or implied, with respect to this Site, its content, and the information and services available on or through it, are provided “as is” with any and all faults. Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information; this applies even if we are notified in advance of the potential for any such damages.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor’s display of any color will be accurate.
Errors and Inaccuracies
We strive to provide complete, accurate and up-to-date information on our Site. Unfortunately, we are not able to ensure that the Site is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, omissions or inaccuracies. This includes making corrections after an order has been submitted — and to change or update information at any time without prior notice.
No Confidentiality
Except for information necessary to place an order, any comments, suggestions, ideas or other submissions sent to us will be deemed non-confidential, and shall be the property of Convoluted Construct, including worldwide rights in all intellectual properties.
Privacy Policy
We are committed to your privacy. We only collect information in an effort to improve your shopping experience and that allows us to communicate with you about our products, services, contests and promotions. Convoluted Construct does not sell or rent your personal information to third parties. We only share specific information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. For example, we only provide pertinent shipping address information to our shipping partner Fedex, so that they may deliver your order.
Information we collect when you order
We collect your personal information that allows us to complete your transaction, send you e-mails to confirm your order’s status and to contact you if we have questions regarding your purchase.
FAQ:
I’m having problems placing an order. What can I do?
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer service. One of our customer service agents will be happy to provide assistance. To contact customer service, please email customerservice@convocon.com
How can I make sure my order went through?
Once you successfully place an order, you will view a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed.
A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order.
What forms of payment can I use?
We accept Visa, MasterCard, American Express and Discover/Novus. We are unable to process any orders with international billing or shipping addresses.
Is there sales tax applied on my order?
We apply sales tax to all orders shipping to addresses within California, New York and Nevada.
How do I determine the shipping charges on my order?
To view our shipping and delivery information, click here. (goes to shipping page)
How will I know that my order has shipped?
As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact customer service, click here. (goes to shipping page)
How long does delivery take to reach my home?
The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services, click here. (goes to shipping page)
Will I get a receipt when I order?
Yes. As soon as your order is placed, you will view a receipt page with your order confirmation number. You will have the option to print this page. A copy of your receipt will also be emailed to the email address that you specified on your order. You will receive this email typically between 1-6 hours after placing your order.